Frequently Asked Questions

Are your items authentic?

Absolutely. Every item sold by Design Her Boutique is carefully inspected and guaranteed to be 100% authentic. We do not buy, sell, or endorse counterfeit merchandise.

Are your items new or pre-owned?

Approximately 95% of our inventory is brand new with original tags or packaging when applicable. Any pre-owned item is clearly identified in the product description and thoroughly inspected before being offered for sale.

When will my order ship?

Orders are typically shipped within one business day. Every shipment includes tracking so you can follow your package from our door to yours.

Do you accept returns?

Yes. We accept returns within 14 days of delivery. Please see our Return Policy for complete details and eligibility requirements.

Where do your products come from?

Our inventory is sourced directly from designers, department stores, authorized retailers, and other trusted suppliers. Every item is inspected prior to listing to ensure authenticity and quality.

Do you sell internationally?

At this time, Design Her Boutique ships only within the United States.

How can I contact you?

Customer service is available by email at info@shopDHB.com or by phone/text at 757-968-9252 during our posted business hours.

How long have you been in business?

Design Her Boutique has proudly served customers since 2002 and has successfully completed thousands of orders across multiple online marketplaces and our own website.