Refund policy
Thank you for shopping at Design Her Boutique! We want you to love your purchase. If you're not completely satisfied, we're here to help.
Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return, your item must be:
- In the same condition in which it was received.
- Unused and unworn.
- Returned with all original tags, packaging, and accessories (when applicable).
Please contact us before returning your item so we can provide return instructions.
Non-Returnable Items
The following items cannot be returned:
- Items marked as Final Sale.
- Items that have been worn, used, altered, damaged after delivery, or returned without original tags (when applicable).
Return Shipping
Unless the return is the result of our error or the item arrived damaged, customers are responsible for return shipping costs.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original method of payment. Depending on your financial institution, it may take several business days for the refund to appear on your account.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the item and packaging. We will work quickly to make it right.
Item Condition
The condition of each item is clearly described in its product listing. While the vast majority of our inventory is new, some items are pre-owned. Any pre-owned item will be clearly identified in the listing and any signs of wear will be described and photographed. We encourage customers to review all photos and item descriptions before purchasing.
Questions?
If you have any questions regarding a return, please contact us through the Contact page on our website.